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Join us as we unpack insights from Bain & Company’s 2023 Customer Behavior & Loyalty in Banking Report.

With fast and easy sign-up, frequent fee waivers, and generous increases in interest rates on checking and savings accounts, fintechs and neobanks are nabbing customers from traditional institutions at every turn. Bain’s recent survey of nearly 30,000 consumers in 11 countries found that between the rise of e-wallets and payment fintechs, banks risk becoming less relevant in consumers’ daily lives. To maintain their loyalty, banks need to do everything possible to eliminate friction in the user experience.


At the session you will hear Bain’s perspectives on how traditional banking institutions can double-down on their customer-centric mission to accelerate growth and win customers back. Learn how Bain has worked with selected banks to bolster NPS and achieve customer loyalty, as well as the best practices we see in banking. There will be an opportunity for Q&A.


Presenters:

Katrina Cuthell
Partner and Co-author of the Customer Behavior & Loyalty in Banking Report

Priscilla Dell'Orto
Partner and Head of Bain’s APAC Customer Practice

Alessandro Magarini Montenero
Partner and Member of Bain’s APAC Financial Services and Customer Practices

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